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Not all items may be specific to the issues you are experiencing, but the more information we have, ahead of time, makes it that much easier for us to narrow down and diagnose the issue. While not every technical issue is resolvable, every effort is made to resolve the problem in the timeliest manner possible.

Company:

First name:

Last name:

Email: *

Phone:

Autodesk product and version:

Most recent service pack or update:

Check this under Help Menu => About…, under the Product Information button, in the Product Service Pack field

3rd party software:

Network or stand-alone product:

Operating system:

Video card:

Processor:

RAM:

Description of issue including any error codes: *

Is the issue happening in one specific drawing or in multiple drawings?:

Can the same issue be reproduced on a different system with the same drawing?: